Terms of Service

1. The service

PetFrontDesk ("we", "us") provides online booking, scheduling, and client-record software for pet-care businesses ("the Service"). By creating an account you agree to these terms on behalf of your business.

2. Accounts & acceptable use

You are responsible for the accuracy of your listings, for activity under your account, and for keeping your credentials secure. You may not use the Service for unlawful purposes, to send spam, or to store content you don't have the right to store. We may suspend accounts that abuse the Service.

3. Subscriptions & billing

Paid plans are billed monthly in advance through Stripe. New accounts get a 14-day free trial; when it ends, the owner dashboard is paused until a plan is chosen (your public booking page keeps working). You can cancel any time from the billing page; cancellation takes effect at the end of the current billing period. If a charge was made in error, contact us within 30 days and we'll refund it.

4. Your data

Your business data — clients, pets, appointments — belongs to you. We host it to run the Service and never sell it. On written request after account closure we will export or delete your data. See our Privacy Policy for details.

5. SMS text reminders

Program: PetFrontDesk Appointment Reminders. When you book an appointment through a business's PetFrontDesk booking page, you can choose to receive text messages about that appointment. Opting in is optional, is never required to book, and the checkbox is unchecked by default.

Messages you may receive: appointment reminders and appointment status updates (for example, a reminder the day before, or a notice that your appointment was confirmed or cancelled). We do not send marketing or promotional messages.

Frequency: message frequency varies with the number of appointments you have booked — typically one message per upcoming appointment. Cost: message and data rates may apply.

Opt out and help: reply STOP at any time to stop receiving messages; you will receive one confirmation and no further texts. Reply HELP for help, or email support@petfrontdesk.com.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle phone numbers; mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

6. Appointments are between you and your clients

PetFrontDesk is scheduling software. The services booked through your page are provided by your business — we are not a party to those transactions and are not responsible for the services you deliver, no-shows, or disputes with your clients.

7. Availability & liability

We aim for high availability but the Service is provided "as is" without warranties. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

8. Changes

We may update these terms; material changes will be announced in-app or by email at least 14 days before they take effect. Continued use after that constitutes acceptance.

9. Contact

Questions: support@petfrontdesk.com.